Frequently Asked Questions

This Agreement was last modified on 18th february 2016

General Information

What Shipping Methods Are Available?

We currently ship with Australia Post, full tracking is available once orders are completed.

How Long Will it Take To Get My Package?

Orders Place Before 2pm are generally shipped same day and could take 3 – 5 business days (not including weekends)

Orders Placed Friday to Sunday will be processed and shipped the next business day.

How Do I Track My Order?

Please write down your order number you can use this in our tracking function along with your email address you have supplied.

Do I Need A Account To Place Order?

There’s no need to create an account to place an order however we recommend it to ensure you recieve your tracking correspondence

FAQ Second Version

What Shipping Methods Are Available?

We have a standard shipping service using Australia Post and can take 3 – 5 business days to arrive.

How Do I Track My Order?

Scroll to the top of the Webpage and click on Track, make sure you use the same email address that you used for your purchase, along with your order number which can be found on your email order confirmation.

How Should I to Contact if I Have Any Queries?

Any questions can be emailed to – orders@southwestmobility.com.au

Location Details

For insotre collection and pick up’s we are located at 4/8 Maxwell Place Narellan NSW 2567.

Orders can be collected between 10am and 4pm Monday to Friday